Business by the Numbers

Business Metrics. - The key to greater profits and increased customer satisfaction.

2 credit hours

Description

This course is an introduction into understanding how to evaluate the performance of your business. The basics of financial statements are explored with examples. You will gain a better understanding of the importance of running your business by the numbers. We will also discuss business operations metrics and what they can tell you about your business.

Who Should Take It

This course is designed for business owners and managers and those preparing reports for management about business performance

What Is Covered

You will learn the importance of business metrics and what metrics to use to lead to greater profitability and a more harmonious work environment with less chaos and more predictability.  Learn the difference between Gross Margin and Mark-up and how to calculate and use many industry related metrics such as first time fix, first time resolution, attrition, customer acquisition cost, estimate to actual gross margin, current ratio, quick ratio, install days out, revenue per tech, close ration, average lifetime value and more

3 ways to take this class:

Business by the Numbers

2 CEU hours On Demand




Lessons

  1. Business by the Numbers

Business by the Numbers

Business Metrics. - The key to greater profits and increased customer satisfaction.

2 credit hours

Description

This course is an introduction into understanding how to evaluate the performance of your business. The basics of financial statements are explored with examples. You will gain a better understanding of the importance of running your business by the numbers. We will also discuss business operations metrics and what they can tell you about your business.

Who Should Take It

This course is designed for business owners and managers and those preparing reports for management about business performance

What Is Covered

You will learn the importance of business metrics and what metrics to use to lead to greater profitability and a more harmonious work environment with less chaos and more predictability.  Learn the difference between Gross Margin and Mark-up and how to calculate and use many industry related metrics such as first time fix, first time resolution, attrition, customer acquisition cost, estimate to actual gross margin, current ratio, quick ratio, install days out, revenue per tech, close ration, average lifetime value and more

3 ways to take this class:

Business by the Numbers

2 CEU hours On Demand




Reviews

4.9 out of 5.0 7 Reviews

Peter D

The information provided by these classes served to clarify many things that I was uncertain about. In all this class has improved my skills not just executing the tasks intended, but also explaining the tasks and duties required to achieve a successful result to others. I have no doubt that If everyone working in the security field took these courses, the companies that employed them would benefit greatly.

David L

great

Richard S

Great course if I were to run this business. Perhaps I'll take it again in the future.

Jason E

Class was very Informative

vito v l

class very informative

Abraham N

General business knowledge

Good class audio was a drop scratchy

Anthony N G

Code, trouble shooting,

Very educational

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