Troubleshooting Security Systems

4 credit hours

Description

Troubleshooting from the moment the customer calls until the issue is resolved, whether over the phone or a service visit is required.

Who Should Take It

Service Technicians, service coordinators, service dispatchers, service supervisors, admin support staff, receptionists

What Is Covered

Service - The Face of the Company, Customer Focus, How we use records, Customer Relation Management, hand-off to the service tech, Opportunity for selling service contract, before we use the tools, what tools and how do we use them, troubleshooting steps and more

Lessons

  1. Troubleshooting Security Systems

Troubleshooting Security Systems

4 credit hours

Description

Troubleshooting from the moment the customer calls until the issue is resolved, whether over the phone or a service visit is required.

Who Should Take It

Service Technicians, service coordinators, service dispatchers, service supervisors, admin support staff, receptionists

What Is Covered

Service - The Face of the Company, Customer Focus, How we use records, Customer Relation Management, hand-off to the service tech, Opportunity for selling service contract, before we use the tools, what tools and how do we use them, troubleshooting steps and more

Reviews

4.7 out of 5.0 18 Reviews

Tom M

It was very informative.

Patrick M

Great class!

Derek B

Very good circuit analysis information in this lesson, and the one preceding it. IMO, these two classes should be required for ALL of our employees.

Paul G

I gained some knowledge of customer

William W

Good training for customer de escalation.

Denise N

5***** Thank you for educational class.

Jack R

As always, excellent training by Bob!

Mathew G

Very thorough class. Lots of good information.

KEITH E

Made me think about the people not asking the "5 W's.

James B

Very informative

Paul R

Class was informative

Steven S

Lots of information. Broken down well into its sections.

David S

It was good information

John O

None

Terry W

I have noticed as companies grow that they loose some or all of the customer service skills that you have discussed and also become parts changers instead of troubleshooters

Peter D

The information provided by these classes served to clarify many things that I was uncertain about. In all this class has improved my skills not just executing the tasks intended, but also explaining the tasks and duties required to achieve a successful result to others. I have no doubt that If everyone working in the security field took these courses, the companies that employed them would benefit greatly.

Jason E

Class was very Informative

Anthony N G

Code, trouble shooting,

Very educational

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