Troubleshooting Security Systems

4 credit hours

Description

Troubleshooting from the moment the customer calls until the issue is resolved, whether over the phone or a service visit is required.

Who Should Take It

Service Technicians, service coordinators, service dispatchers, service supervisors, admin support staff, receptionists

What Is Covered

Service - The Face of the Company, Customer Focus, How we use records, Customer Relation Management, hand-off to the service tech, Opportunity for selling service contract, before we use the tools, what tools and how do we use them, troubleshooting steps and more

3 ways to take this class:

Troubleshooting Security Systems

4 CEU hours On Demand




Lessons

  1. Troubleshooting Security Systems

Troubleshooting Security Systems

4 credit hours

Description

Troubleshooting from the moment the customer calls until the issue is resolved, whether over the phone or a service visit is required.

Who Should Take It

Service Technicians, service coordinators, service dispatchers, service supervisors, admin support staff, receptionists

What Is Covered

Service - The Face of the Company, Customer Focus, How we use records, Customer Relation Management, hand-off to the service tech, Opportunity for selling service contract, before we use the tools, what tools and how do we use them, troubleshooting steps and more

3 ways to take this class:

Troubleshooting Security Systems

4 CEU hours On Demand




Reviews

4.7 out of 5.0 26 Reviews

Ethan R

The class was informative and detailed. I appreciated it.

Robert R

very informative and easy to understand.

Cesar D

It was a good class, Im glad I took it.

john m

This course was very informative

Alex G

Very informative.

Artur T

Overall I am verry happy with the course. Each subject was explained clearly and in much detail. Only option that I wish I had was to ask questions as I go, like the live students did - might make sense to add such option in the system. Also, the package may need to be reviewed for repetitive content - seemed like some classes had similar or same slides for certain subjects. Other than that, I am very satisfied, the knowledge I gained was definitely worth the time and money.

michael p

good class

Teofilo T

very good course broken to you study to

Tom M

It was very informative.

Patrick M

Great class!

Derek B

Very good circuit analysis information in this lesson, and the one preceding it. IMO, these two classes should be required for ALL of our employees.

Paul G

I gained some knowledge of customer

William W

Good training for customer de escalation.

Denise N

5***** Thank you for educational class.

Jack R

As always, excellent training by Bob!

Mathew G

Very thorough class. Lots of good information.

KEITH E

Made me think about the people not asking the "5 W's.

James B

Very informative

Paul R

Class was informative

Steven S

Lots of information. Broken down well into its sections.

David S

It was good information

John O

None

Terry W

I have noticed as companies grow that they loose some or all of the customer service skills that you have discussed and also become parts changers instead of troubleshooters

Peter D

The information provided by these classes served to clarify many things that I was uncertain about. In all this class has improved my skills not just executing the tasks intended, but also explaining the tasks and duties required to achieve a successful result to others. I have no doubt that If everyone working in the security field took these courses, the companies that employed them would benefit greatly.

Jason E

Class was very Informative

Anthony N G

Code, trouble shooting,

Very educational

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