Troubleshooting Security Systems

4 credit hours

Description

Troubleshooting security systems, basic electronics knowledge, getting out from under the customer's microscope, 
On Demand

$150.00 compare to $190.00

Applicable In

Who Should Take It

This course is designed for service technicians, customer service reps, managers, installers

What Is Covered

How stuff works, what the customer says and thinks and how to interpret, investigative tools at your disposal, right tool for the right job, resolving calls over the phone, what are troubleshooting skills?, common service issues, was it installed correctly?, recommissioning systems.

Included Courses

Troubleshooting Security Systems

Troubleshooting from the moment the customer calls until the issue is resolved, whether over the phone or a service visit is required.

Lessons

  1. Troubleshooting Security Systems

Troubleshooting Security Systems

4 credit hours

Description

Troubleshooting security systems, basic electronics knowledge, getting out from under the customer's microscope, 
On Demand

$150.00 compare to $190.00

Applicable In

Who Should Take It

This course is designed for service technicians, customer service reps, managers, installers

What Is Covered

How stuff works, what the customer says and thinks and how to interpret, investigative tools at your disposal, right tool for the right job, resolving calls over the phone, what are troubleshooting skills?, common service issues, was it installed correctly?, recommissioning systems.

Included Courses

Troubleshooting Security Systems

Troubleshooting from the moment the customer calls until the issue is resolved, whether over the phone or a service visit is required.

Reviews

5.0 out of 5.0 1 Review

Terry W

I have noticed as companies grow that they loose some or all of the customer service skills that you have discussed and also become parts changers instead of troubleshooters

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Applicable In