the first video i finished the second on went 1 hr 16 min I stopped it then the first video started
Troubleshooting Security Systems
4 credit hours
Description
Troubleshooting security systems, basic electronics knowledge, getting out from under the customer's microscope,
On Demand
Applicable In
Who Should Take It
This course is designed for service technicians, customer service reps, managers, installers
What Is Covered
How stuff works, what the customer says and thinks and how to interpret, investigative tools at your disposal, right tool for the right job, resolving calls over the phone, what are troubleshooting skills?, common service issues, was it installed correctly?, recommissioning systems.
Included Courses
Troubleshooting Security Systems
Troubleshooting from the moment the customer calls until the issue is resolved, whether over the phone or a service visit is required.
Lessons
-
Troubleshooting Security Systems
Troubleshooting Security Systems
4 credit hours
Description
Troubleshooting security systems, basic electronics knowledge, getting out from under the customer's microscope,
On Demand
Applicable In
Who Should Take It
This course is designed for service technicians, customer service reps, managers, installers
What Is Covered
How stuff works, what the customer says and thinks and how to interpret, investigative tools at your disposal, right tool for the right job, resolving calls over the phone, what are troubleshooting skills?, common service issues, was it installed correctly?, recommissioning systems.
Included Courses
Troubleshooting Security Systems
Troubleshooting from the moment the customer calls until the issue is resolved, whether over the phone or a service visit is required.
Reviews
Great class!
Very good circuit analysis information in this lesson, and the one preceding it. IMO, these two classes should be required for ALL of our employees.
I gained some knowledge of customer
Good training for customer de escalation.
5***** Thank you for educational class.
As always, excellent training by Bob!
Very thorough class. Lots of good information.
Made me think about the people not asking the "5 W's.
Very informative
Class was informative
It was good information
None
I have noticed as companies grow that they loose some or all of the customer service skills that you have discussed and also become parts changers instead of troubleshooters
Related Classes
Description
This is a required course package for all licensees, applicants and employees.
2 hrs NJ UCC
2 hrs NJ Barrier Free Sub-code and ANSI A117.1
2 hrs Americans with Disabilities Act
2 hrs NJ Laws and Rules of the trade,
2 hrs Industrial safety
2 hrs NJ UCC
2 hrs NJ Barrier Free Sub-code and ANSI A117.1
2 hrs Americans with Disabilities Act
2 hrs NJ Laws and Rules of the trade,
2 hrs Industrial safety
Includes NJ Laws and Rules of the Trade, ADA (Americans with Disabilities Act), NJ Barrier Free Subcode, NJ Uniform Construction Code, Industrial Safety
10 CEU hours On Demand
Value Bundle NJ Laws and Rules of the Trade, ADA (Americans with Disabilities Act), NJ Barrier Free Subcode, NJ Uniform Construction Code, Industrial Safety
Applicable In
Description
This satisfies the NJ requirement for burglar alarm licensees to take at least 3 hrs in residential smoke detection before renewal.
4 CEU hours On Demand
Applicable In
Description
This course is an introduction into understanding how to evaluate the performance of your business. You will gain a better understanding of the importance of running your business by the numbers.
2 CEU hours On Demand
Anthony M