It was very informative and gave me a different perspective on the customers point of view.
Installation Quality
2 credit hours
Description
Understand how quality affects your business and relationship with your customers.
On Demand
Applicable In
Who Should Take It
Everyone in the business from installer and service technician to office staff, warehouse personnel, managers and owners.
What Is Covered
Everyone in the company has an impact on quality and customer satisfaction. We explore quality from the customer's perspective as well as impact on the business. You will learn what it takes to exceed customer expectations as well as it's impact on the business bottom line.
Included Courses
Installation Quality
Understand what quality is and it's impact on your customer, your company and you. This is a business course NJ BUS 13(39)C034
Lessons
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Installation Quality
Installation Quality
2 credit hours
Description
Understand how quality affects your business and relationship with your customers.
On Demand
Applicable In
Who Should Take It
Everyone in the business from installer and service technician to office staff, warehouse personnel, managers and owners.
What Is Covered
Everyone in the company has an impact on quality and customer satisfaction. We explore quality from the customer's perspective as well as impact on the business. You will learn what it takes to exceed customer expectations as well as it's impact on the business bottom line.
Included Courses
Installation Quality
Understand what quality is and it's impact on your customer, your company and you. This is a business course NJ BUS 13(39)C034
Reviews
Class was very informative. Without proper installation it could lead to a lot of headaches later.
INFORMATIVE
As a person that has been in the industry for many years, I find that the quality has been replaced with ( how many installations or service calls can you complete ) sad
great
necessary information
Value of costumer satisfaction
Great class
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Description
This is a required course package for all licensees, applicants and employees.
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2 hrs NJ UCC
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Marc J